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What You Agree To When You Use ku918

These terms govern your account, your deposits through bKash, Nagad, or Rocket, and every session you open on ku918. Access and eligibility depend on your local law and the region you are in — read this before you start.

Account ConditionsWallet & Payment RulesEligibility by RegionAccount SecurityContact Rights
ku918 What You Agree To When You Use ku918
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Data Handling

We collect only what is needed to run your account — your contact details, wallet identifiers for bKash, Nagad, or Rocket, and transaction records. We do not sell this data to third parties.

Cookie Use

Cookies keep your session active and remember your lobby preferences across visits. You can manage cookie settings through your browser; disabling them may affect how the lobby loads on your device.

Account Security

Login uses OTP verification tied to your registered mobile number. If you receive an OTP you did not request, contact us immediately through live chat — do not share the code with anyone.

Data Retention and Requests

We retain account and transaction records as required by our operating obligations. To request a copy of your data or ask us to delete records, submit a written request via email support.

LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

Live Chat Open the chat widget from any page on ku918 to raise an account or terms query directly. Responses cover account status, transaction disputes, and eligibility questions.
Email Support Send a written query to our support address for formal legal requests, account closure, or documentation of a dispute. We respond in writing so you have a record.
Account Help Centre The help centre covers wallet verification steps, withdrawal holds, and account restriction queries — including how to request a review if your account has been flagged.

Common Questions About These Terms

If something in the terms is unclear, these answers cover the questions we hear most often. For anything not covered here, live chat or email support is the right path.

Access depends on your local law and the region you are in. You are responsible for confirming that holding an account and transacting is permitted under the laws that apply to you.

We record the transaction reference and amount. Your full wallet credentials stay with your mobile wallet provider — we only see what the payment confirmation sends us.

Send a written request to our email support address. Include your registered mobile number and account username so we can locate your records and respond within a reasonable timeframe.

Contact us through live chat or email to request a review. We will explain the reason and, where applicable, the steps to resolve it or withdraw any remaining balance.

We post updates here with an effective date. If you continue using your account after that date, you accept the revised terms. Check this page periodically if you want to stay current.

Email support is the right channel for formal written matters. Live chat handles day-to-day account queries; for anything requiring a documented response, email gives you a written record.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.